Shipping - Refunds - Returns
Refund and Return Policy
The provision of goods and services is subject to availability. In cases of unavailability, the provider will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% charge for administration costs.
The Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider’s standards. Should the Provider exercise this right, the User will receive a full refund with no deductions.
Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to [EMAIL]
Exchanging non-suitable product(s)
Within 14-days of your order being delivered to your door, you can exchange the product(s) you ordered for a different size of the exact same product as long as the preferred size being requested is available on our website. Should you wish to process an exchange please send your Return Request to email@example.com.
Please note, @ODDS reserves the right not to accept an exchange if the product you wish to exchange is not sent back to us in the exact packaging it was received in, with labels attached, in resalable conditions.
Returning non-defective product(s)
You are entitled to return any purchase concluded on @ODDS and delivered within South Africa free of charge within 14 days of the product(s) being delivered. Consequently, if upon receiving your purchase you are not satisfied with your choice of product(s) and wish to return it for a refund as aforesaid, please retain the product(s)’ original packaging, with labels attached, and do not wear the product.
No refunds on sale/discounted or promotional stock
Returning defective product(s)
General warranty: If within 6 months of delivery of a product to you, you find that the product is faulty, please send your Return Request to firstname.lastname@example.org as soon as possible to notify us thereof. We will request pictures of the defective product and will arrange to collect such product from you so that it can be inspected. If the product is subsequently found to indeed be defective, a refund, repair and or exchange will be discussed.
If the product is found NOT to be defective and is commercially acceptable, you will NOT be entitled to any repair, replacement or refund but will instead be liable for the costs incurred in having had such product returned to ourselves and re-delivered back to you.
A product is NOT defective and you will NOT be entitled to any repair, replacement or refund under the general warranty above if
(a) The faults/damage are a result normal wear and tear;
(b) Damage arising from incorrect usage of the product;
c) The item has a reasonable amount of manufacturing or production imperfections, but is acceptable in accordance with the generally accepted commercial practices.
Return procedure to be followed – send your Return Request to email@example.com